Refund policy

Return Policy

Not satisfied with your purchase and need to return it? No problem! Our ultimate goal is to make your return experience as quick and easy as possible. Your satisfaction is guaranteed, and we are committed to doing whatever it takes to ensure you enjoy your purchase and your experience with My Favorite Pool Store, Inc... Shopping and returning is easy with My Favorite Pool Store, Inc... Most online purchases can be initiated online with buyer paying return freight. If it is more convenient for you, bring your return back to the store. Returns to have proof of purchase within 30 days from the purchase date to exchange or return an item at its original purchase price. All returns require proof of purchase still in the unopened original packaging and or are subject to refund verification system approval.

30 Day Return Policy

Whether you made your purchase in a My Favorite Pool Store, Inc. or online, if you're not completely satisfied with any item you purchased from My Favorite Pool Store, Inc., return it to us with proof of purchase within 30 days from the purchase date to exchange or return an item at its original purchase price. All returns require proof of purchase still in the unopened original packaging and or are subject to refund verification system approval.

Special Orders

My Favorite Pool Store, Inc., will charge 25% restocking fee on special orders. Returns to have proof of purchase within 30 days from the purchase date to exchange or return an item at its original purchase price. All returns require proof of purchase still in the unopened original packaging and or are subject to refund verification system approval.

Proof of Purchase

For store purchases, the cash register receipt or any transactions attached to a customer’s rewards club account serves as proof of purchase for items bought at your local My Favorite Pool Store, Inc.
Store returns without proof of purchase or after 30 days from purchase date require refund verification system approval. Approved returns without a receipt require a valid State or Federal ID. If approved, the item will be returned for the current item price, and any refund will be issued in the form of a gift card. Approved returns with a receipt after 30 days from purchase date will be refunded as a gift card. (My Favorite Pool Store, Inc. gift cards cannot be returned or redeemed for cash or credit except where required by law.)

Refunds

Refunds for items returned to your local My Favorite Pool Store, Inc. are made by crediting the original method of payment if proof of purchase is provided; in some cases, exceptions apply, and a gift card will be issued. (My Favorite Pool Store, Inc. gift cards cannot be returned or redeemed for cash or credit except where required by law.)

How long does my return take?

In store Returns will be processed immediately and the time it takes for the credit to show is dependent on your bank's processing time.

If you are shipping your return back, please allow 72 business hours for processing time upon receipt of your return.

Freight Returns

Returns that are returned and require shipping. The customer is to pay the cost of returning freight.